All of our services are always tailored specifically to your needs. We will work with you to understand exactly what you’re trying to solve and will build a solution around you, rather than squeezing you into a type of package.

When responding to a brief we will always tailor the approach specifically to what we are endeavouring to answer for you. No one project is the same as another, meaning our responses will vary depending on the brief, scope and requirements. We do offer both pricing models and will explain our rationale behind either a Fixed Fee or Time and Materials response as we present our costs back to you.

Hula has a full Account Management team, lead by our Client Services Director and Co-GM. We will assign a dedicated Account Manager to your business who will support and drive your day-to-day project requirements. At a broader level, our Client Services Director and Co-GM will maintain a strong relationship with you and your team.

For long term projects our Account Management team will set a billing schedule based on expected progress. This billing schedule is agreed between Hula and you so you have full visibility over the billing cadence for a project. In cases of smaller/faster projects, invoicing may occur over 1-2 months and is also progress based.

The delivery of all content and rollout is managed by the team at Hula. We carefully plan and actively manage our studio resourcing to ensure our team is delivering on requirements of projects in the agency. At times, where volume exceeds the full time team, we have a trusted network of specialists who support Hula to deliver on the workload.

Our team will work closely together as a project progresses through the agency, guided by our Account Management team. The creative and design teams are involved in strategic phases and similarly, strategy are involved in creative and design phases to ensure the outcomes of the work we are producing are effective and meet the opportunity/problem you have sought our expertise to support you with.

We want to ensure that the creative outputs we deliver to you answer the opportunity or problem you are trying to solve. We will include a number of revision rounds within our cost back to you. In rare cases, additional budget may be required if rounds of revisions are exceeded. If this is the case, our Account Management team will work closely with you to keep any additional scoped cost to be as efficient as possible.